Delivery Service Delays

Evergreen Indiana

The Indiana State Library announced in late June that Evergreen libraries will be switching to a new delivery service for loans between libraries. This service is a large undertaking with over 400 participating libraries and hundreds of stops scheduled Monday through Friday. When a new vendor starts a large project like this, there are going to be issues as new routes are established and new drivers are trained.

What does this mean for your holds? You may see items in your account that say “in transit” or “waiting for item” for a few weeks. Items that you have requested from outside libraries will take longer to arrive. Holds placed for items in our collection will still be available on our normal schedule.

Should I cancel my pending holds? Probably not. Canceling holds could cause you to wait longer for items because it will move you to the end of the line. We are still receiving items daily, just fewer than normal.

Can I do anything to speed things up? Check Libby! You can still access the Indiana Digital Library with the Libby app or by visiting to check out ebooks, audiobooks, and magazines. 

We understand your frustration and appreciate your patience as we work through the issues with this new delivery service. 

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